Refund & Return Policy

1. How our guarantee works

We want you to feel completely secure in your purchase. If, within 60 days of buying any product on this site, you feel it did not deliver the value we promised, simply contact us and we will refund your payment in full. No hard feelings, and no complicated hoops.

2. How to request a refund

You can request a refund in either of these ways:

• Email us at support@thelostplayer.shop with the email address you used at checkout and your order number, or
• Request it directly through Digistore24, our authorized reseller and payment processor, using the support link on your purchase receipt or at Digistore24 support.

Refunds are processed back to your original payment method. Please allow a few business days for the amount to appear, depending on your bank or card provider.

3. Subscription (recurring) products

Some of our products are recurring monthly memberships (for example, The Daily Walk, Scripture in Song, and The Inner Circle Library). For these:

• You may cancel at any time to stop all future billing — see our Terms of Use or contact us for cancellation help.
• Your most recent monthly payment is covered by the same 60-day guarantee described above.
• After cancellation you keep access to any digital content already delivered to you, and you will not be charged again.

4. How to cancel a subscription

Because Digistore24 processes billing, the fastest way to cancel a recurring subscription is through your Digistore24 order/receipt (there is a self-service cancellation and billing portal linked in your purchase confirmation email). You may also email us at support@thelostplayer.shop and we will help you cancel promptly.

5. Questions

If anything about your order, refund, or subscription is unclear, please reach out at support@thelostplayer.shop — we're happy to help.