Privacy Policy · The Lost Player

This Privacy Policy explains how The Lost Player ("we", "us", "our"), operator of The Lost Player, collects, uses, and protects your information when you visit this website or purchase our products. We take your privacy seriously and only collect what we need to serve you.

1. Information we collect

Information you give us: your name and email address when you purchase or subscribe to updates.
Purchase information: orders are handled by our reseller Digistore24. We do not receive or store your full payment card details — these are processed securely by Digistore24 and its payment partners.
Usage information: basic technical data such as browser type, device, and pages visited, collected through cookies and similar technologies.

2. How we use your information

To deliver the products and digital downloads you purchased.
To provide customer support and process refunds or cancellations.
To send you product updates, devotional content, and occasional promotional emails (only if you have not opted out — see Email Preferences).
To improve our website and understand how it is used.

3. Payment processing & reseller

Purchases on this site are sold and processed by Digistore24 GmbH, which acts as the authorized reseller and merchant of record. Your payment data is handled under Digistore24's own privacy terms. Please review the Digistore24 Privacy Policy for details on how they process payment information.

4. Cookies & analytics

We use cookies and may use analytics and advertising pixels (such as those from Meta/Facebook or Google) to measure the performance of our marketing and to understand our audience. These tools may set cookies on your device. You can control or disable cookies through your browser settings. Where required by law, we will ask for your consent before setting non-essential cookies.

5. Email marketing

If you receive promotional emails from us, you can unsubscribe at any time using the "unsubscribe" link at the bottom of every email, or by visiting our Email Preferences page. We will honor opt-out requests promptly.

6. Sharing your information

We do not sell your personal information. We share it only with service providers that help us operate — such as Digistore24 (payments/fulfillment) and our email service provider — and only as needed to deliver our products and communications, or where required by law.

7. Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal data we hold about you, and to object to certain processing. To exercise any of these rights, email us at support@thelostplayer.shop and we will respond within the timeframe required by applicable law.

8. Data security & retention

We use reasonable technical and organizational measures to protect your information, and we keep it only as long as needed for the purposes described here or as required by law.

9. Children

Our products are intended for adults. We do not knowingly collect personal information from anyone under the age of 16.

10. Contact

Questions about this policy or your data? Email us at support@thelostplayer.shop, or write to The Lost Player, 7345 West Road LK, Orlando, Florida 32819.